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Here you can find a list of the most frequent questions we are asked. If you cannot find the answer you are looking for here, you can try the dedicated forum, check out the available documentation or you could contact us directly.

Knowledge Base » Technical

• topA new user just registered but it doesn't appear in search results

  There are 3 possible causes for this:
  1. The member profile might need approval from admin first if the site is not set to auto-approve members.
  2. Once approved, the cache for the member has to be generated first before the member will appear in search results. The cache generator runs once every 10 minutes so it could take up to 10 minutes after approval for the member to appear.
  3. Your cron job is not running. Please check the periodic tasks documentation for information on how to set the periodic task.

• topI just posted a new blog post but it doesn't appear on site

  The same reasons as above applies here too: It might need approval from admin first, it takes up to 10 minutes for the post to appear on site, your cron job might not be running.

• topActivation emails and other email notifications are not received

  In your admin panel - Features and Options you need to set the "Email address used to communicate with members" to an email address in the same domain as your site. For example, if your site is www.abcd.com then the email address you set there must be <account>@abcd.com. Setting it @yahoo.com or @other_domain.com won't work. This is not a limitation of Etano community builder but a feature installed by your hosting provider to prevent you from sending spam on behalf of yahoo or other domain.

• topI keep receiving errors in my error log related to set_time_limit()

  This means that php on your server is set to run in safe_mode. Scripts running in safe mode cannot use the set_time_limit() function and since some scripts in Etano community builder are using this function you will get those errors in error log.
  Apart from being annoying having your error log flooded with these messages, this means that no script on your site will be able to run for more than 30 seconds.
  This could be a problem because the scripts using this function could, in certain conditions, run for more than 30 seconds. In this situation their execution would be interrupted abruptly which could damage your site.
  
  We recommend turning off safe_mode for php (or asking your host to turn it off for you).